FAQ and Policies
FAQs
How much are your custom cakes?
Our Custom Cakes start at $150. The final price depends on size, flavor/filling, and intricacy of design.
Refunds:
No refunds or returns on any items, Deposits are non refundable. cancellations of orders are non refundable however we can apply your payment to an event for a future date subject to availability. Must be applied within 6 months of the cancellation date and within the same year.
How far in advance should I book?
You should book as far in advance as possible to ensure availability. At least 30 days is preferred. Should you need to book with less than 7 days notice, please note that you may be subject to a rush fee if we are able to accommodate your request.
When do I pay for my order?
All orders are required to be paid in full. If payment is not received, order is subject to cancellation. Deposits are non-refundable.
How do I pay for my order?
All items listed on our website can be paid for directly on our site.
Do you offer delivery?
Yes we offer delivery for an additional fee. Delivery is subject to availability.
How do I transport and care for my cake?
Always carry your cake with one hand under the cake box to support the weight of the cake. We recommend that you transport your cake on the floor of the front passenger side of your vehicle. It is imperative to transport your cake in a cool/air conditioned vehicle to prevent melting. Our cakes are decorated with real buttercream, and heat will cause it to melt. Once you reach your destination, we recommend keeping your cake in the refrigerator until approximately an hour before cutting and serving. Please allow the cake to come to room temperature before cutting and serving for optimum taste.
Once your cake has been cut, we recommend wrapping and storing any leftovers in an airtight container and placing it in the refrigerator. Cakes should be consumed within 3-5 days for freshness. Any servings that will not be enjoyed within 3-5 days we recommend wrapping the cake slice in plastic and placing it in the freezer until ready to enjoy.
Please Note: Once you (or the person you designate) are in possession of products it is no longer the responsibility of Something Sweet by Jessi.
Any payments and orders made through online store agree to read FAQ and Policies page.
If you have any additional questions, please contact us!
Email: somethingsweetbyjessi@gmail.com
Phone: 571-302-1839